Annexure B- Grievance Redressal Mechanism (for Accessibility Issues)

Grievance Redressal Mechanism – Accessibility Compliance (SEBI Circular dated July 31, 2025)

In compliance with the SEBI circular, WealthTrust Capital Services has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).

1. Dedicated Channels

• Email: admin@wealthtrustcap.com
• Helpline: +91-9819039345 (operational Mon–Fri, 9:30 AM – 6:00 PM)
• Web Form: Available on Disabilities

2. Process

• All accessibility-related grievances will be acknowledged within 2 working days.
• Resolution/response will be provided within 15 working days.
• Complex issues requiring longer timelines will be communicated clearly to the complainant.

3. Escalation Matrix

• Level 1: Nodal Officer (Ms. Sneha Jain)
  Email: admin@wealthtrustcap.com
  Contact: +91-9819039345
• Level 2: Partner (Ms. Sneha Jain)
  Email: admin@wealthtrustcap.com
  Contact: +91-9819039345